What are Managed Services and Why Should Your Small Business Care?
What are Managed Services?
Managed Services – like BEK Inc’s Tech Sentinel services- let you offload specific IT operations to a service provider, known in tech parlance as a Managed Services Provider (BEK!). The managed service provider assumes ongoing responsibility for monitoring, managing and/or problem resolution for selected IT systems and functions on your behalf.
As a managed services providers we offer services such as alerts, security, patch management, data backup and recovery for different client devices: desktops, notebooks, servers, storage systems, networks and applications. Offloading routine infrastructure management to an experienced managed services professional lets you concentrate on running your business, with fewer interruptions due to IT issues.
Basic services start with a monitoring service, which notifies you of problems, which you resolve on your own. At the upper end of the spectrum, we also offer fully managed services that cover everything from alerts through problem resolution. We have a solution that will work for you.
Why Should You Care?
Just like larger companies, small businesses need technology to operate efficiently and to compete effectively. But as reliance on IT grows, the resources to support an increasingly complex IT environment may not. In many small businesses, IT resources are scarce, and can be quickly overwhelmed with the day-to-day responsibilities of keeping the IT infrastructure that the business depends on up and running.
If you happen to fall behind in keeping up with things such as backups, patches and security, the odds are that you’ll face an IT outage or another problem down the road that will negatively impact your business. As an example: if your e-mail server, customer relationship management system, financial application or network goes down unexpectedly, you immediately face substantial productivity and revenue losses as a result.
BEK will act as an extension of your IT department (or your entire IT department), taking care of routine IT infrastructure monitoring and management around the clock—freeing up your staff to focus on higher-value projects. By proactively monitoring and maintaining your systems, we can help you avoid many technology problems before they start. Should an issue occur, we can quickly troubleshoot and resolve it more efficiently, as we are familiar with your network.
Unlike traditional outsourcing situations, where you surrender complete control of your IT assets, you decide what you want the BEK to take care of, and what you want to handle. You retain full visibility into the process and management of your systems. In addition, TechSentinel gives you more expense predictability than a consultant-type time and billing model.